FAQs | Frequently Asked Questions About Pure Silver Jewelry

Welcome to Silberuh’s FAQs — your go-to place for answers to the most frequently asked questions about our pure silver jewelry, ordering process, shipping, and more. These FAQs are designed to help you get the most from your Silberuh experience.

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Net Banking, Debit and Credit Cards through Pay U Money. Cash on Delivery (COD) is also available.

How secure is this store?
Our FAQs assure you that we use Pay U Money, which encrypts your confidential information using industry-standard SSL protocols with a 128-bit encryption key.

Do you offer COD?
Yes, COD is available for orders above Rs. 1000. Orders below that amount must be paid through our secure payment gateway.
Who are your courier partners?
We ship via Blue Dart, ensuring safe and timely delivery.
Do you ship internationally?
Our FAQs confirm that international shipping is available, with delivery times typically 4-5 weeks.
How long does delivery take within India?
Delivery usually takes 4-5 working days.
Will I have to pay customs fees for international orders?
Customs or import fees may apply depending on your country. These charges are the responsibility of the purchaser.

What if I give an incorrect shipping address?
As stated in our FAQs, Silberuh is not responsible for incorrect addresses or related refunds.
How do I track my order?
After dispatch, we email tracking details so you can follow your parcel’s journey.

Are all products made of pure silver?
Yes, all Silberuh jewelry is handcrafted with 92.5% pure sterling silver.
Will silver tarnish?
Silver may tarnish with moisture and humidity. Store pieces in airtight bags or boxes to maintain shine.
Are the stones genuine?
Our FAQs clarify that all stones are natural semi-precious, except two man-made stones clearly noted in descriptions.

What is the return policy?
Items must be returned unused within 7 days. GST and transaction charges apply on refunds as per our FAQs.
What if I cancel after dispatch?
Cancellation post-dispatch incurs GST, transaction, shipping, and return charges deducted from the refund.

For more FAQs or further clarification, please write to us at silberuh@gmail.com.